1. We respect your privacy
(a) Chronic Therapy Pty. Ltd respects your right to privacy and is committed to safeguarding the privacy of our Patients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being about you.
2. Collection of personal information
(a) Chronic Therapy Pty. Ltd will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide personal information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times,including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our Patient support.
(c) Additionally, we may also collect any other information you provide while interacting with us, please refer to our Terms and Conditions.
3. Booking a Consultation
(a) When creating an account on our Website, we may collect certain information about you including your name, last name, mobile phone number, email address, ‘Login’ (i.e. username), password and gender. We may also request other information from time-to-time, please refer to our Terms & Conditions.
(b) When you make a booking for a telemedicine consultation with a Australian registered Practitioner via the Website, you will be asked to submit certain information, including (but not limited to) your name, last name, mobile phone number, email address, photo identification, address, age, gender and medical history. We may also request other information from time-to-time. This information will be retained, encrypted and stored on Medirecords. It will only be accessible by the Practitioners using the Chronic Therapy platform.
(c) When we receive booking requests, we will retain the information relating to you and the booking for our records and for other internal purposes and for the purposes of contacting you about the booking.
4. How we collect your personal information
5. Use of your personal information
(a)Chronic Therapy Pty. Ltd may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) Chronic Therapy Pty. Ltd may contact you by a variety of measures including, but not limited to telephone, email, sms or mail and live chat.
6. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Chronic Therapy Pty. Ltd, www.chronictherapy.com.au , its Patients or third parties.
(d) Information that we collect may from time to time be stored, processed in or transferred between parties located within Australia.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
7. Security of your personal information
(a) Chronic Therapy Pty. Ltd is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(d) Any Patient may request a copy of our My Health Record Security and Access Policy by emailing a request to firstname.lastname@example.org.
8. Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at email@example.com.
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
9. Complaints about privacy
(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to firstname.lastname@example.org. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
(a) When you visit our website
When you come to our website (www.chronictherapy.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(c) Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Chronic Therapy Pty. Ltd is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.
(c) Universal (Google) Analytics